Last updated: June 2026
We do not offer an automatic money-back guarantee. Refunds are considered on a case-by-case basis, for example, where there has been a billing error, or a technical fault that prevented you from using the Service. This is in addition to any statutory cancellation rights you may have as a consumer under UK law.
Refunds are processed by our payments provider, Paddle.com, which is the Merchant of Record for all EveryPlayer orders. To request a refund:
Cancelling a monthly subscription. You can cancel at any time from your account settings. If you cancel during your 14-day free trial, no payment is taken. If you cancel after billing has started, your subscription stays active until the end of the month you have already paid for and no further payments are taken. We do not refund the unused part of a month.
Cancelling an annual subscription. Annual plans are paid upfront and are a 12-month commitment, taken in exchange for a lower effective monthly price. You can turn off auto-renewal at any time to prevent future payments, and your access continues until the end of the 12-month period you have paid for. Annual subscriptions are not refunded part-way through the term. If your circumstances change materially, email hello@everyplayer.app and we will consider your request on a case-by-case basis at our discretion.
None of the above affects any statutory cancellation or refund rights you may have as a consumer under UK law.
This policy operates alongside Paddle's own Refund Policy. Where Paddle's policy grants you broader rights (for example consumer protection rights in your country), those rights apply in addition to the guarantee above.
Questions? Email hello@everyplayer.app.