Refund Policy

Refunds

We do not offer an automatic money-back guarantee. Refunds are considered on a case-by-case basis, for example, where there has been a billing error, or a technical fault that prevented you from using the Service. This is in addition to any statutory cancellation rights you may have as a consumer under UK law.

How to request a refund

Refunds are processed by our payments provider, Paddle.com, which is the Merchant of Record for all EveryPlayer orders. To request a refund:

• Visit paddle.net and enter the email address you used at checkout to manage your order and request a refund, or
• Email us at hello@everyplayer.app and we'll review your request and arrange the refund with Paddle if approved.

Cancelling your subscription

You can cancel at any time from More → Billing & Subscription. Once a cancellation request is submitted, your subscription remains active for 30 days from the request date, after which it ends and you will not be billed again.

Paddle's policy

This policy operates alongside Paddle's own Refund Policy. Where Paddle's policy grants you broader rights (for example consumer protection rights in your country), those rights apply in addition to the guarantee above.

Contact

Questions? Email hello@everyplayer.app.